Operations Support

Rental specialist inspecting a Toyota forklift rental before delivery.
FAQ

Operations Support FAQ

Bring your skills from previous roles to operations support at ProLift. These teams ensure we deliver on our commitment to providing continuous service after an equipment purchase.

Is Material Handling Sales Experience Required?

Every role requires a unique skill set, and ProLift offers training on the industry, products, and services. Relevant experience is preferred, though it doesn’t need to be specific to the material handling industry.

Which Skills Are Most Important For Operations Support Roles?

Each operations support role at ProLift has specific required and preferred skills. Additionally, we value applicants who are organized, detail-oriented, customer-focused, collaborative with internal teams, and dedicated to continuous improvement.

What Advancement Opportunities Are Available?

ProLift provides numerous opportunities for career growth, whether within your current department or in new areas across the company. Many of our associates have advanced their careers by transitioning between departments, showcasing the diverse pathways available at ProLift.

What Type Of Training Will I Receive In The Role?

Your training is guided by your hiring manager and includes a review of your job responsibilities, training on relevant technology, and an understanding of ProLift’s products and services. Additionally, you’ll participate in cross-training with current associates in the role to ensure a well-rounded onboarding experience.

Operations Support Roles

Parts and warehouse specialist walking near pallet racking in the warehouse.
Parts

Parts and Warehouse Specialists

Our parts and warehouse specialists help source replacement parts for customers and support service repairs performed by our technicians. Our delivery drivers ensure these parts reach customers and technicians quickly. 

Service writer associate in warehouse.
Service

Service Writers

Service writers assess required customer repairs and provide detailed quotes for parts and labor. This team helps customers stay proactive with maintenance, minimizing equipment downtime.

Rental specialist in a busy warehouse.
Rent

Rental Specialists

The rental team assists with inquiries about inventory and pricing, while also coordinating the delivery and pickup of rental equipment.

Two processing specialists discussing a forklift parts order while standing in a warehouse.
Purchasing

Processing Specialists

The centralized purchasing team supports our parts managers and specialists by replenishing inventory to ensure the items customers need are available for quick delivery.

Customer team coordinator speaking with a customer about dispatching a forklift service technician.
Service

Customer Team Coordinators

The Customer Team Coordinator serves as the primary contact for service dispatch requests. This team ensures technicians are efficiently routed for troubleshooting, repairs, and scheduled maintenance program visits.

Transportation delivery driver recording drop off Toyota forklifts.
Transportation

Transportation Coordinators

The transportation team manages the logistics of safely delivering and picking up new, used, and rental equipment. 

Create Impact

Operations Support associates discussing a customer equipment repair.

At ProLift, we believe in unlocking potential and shaping the future through careers that inspire growth, innovation, and impact. Join our team and transform your passion into purpose.

Mike French

VP Operations

Operations managers at a conference table reviewing company projects.
Management

Operations Management

At ProLift, our Operations Managers play a critical role in leading the success of their Customer Support Center (CSC) by building high-performing teams and creating a culture of continuous improvement through training, coaching, and mentorship. Additionally, they partner with sales leaders to ensure seamless customer experiences.

Our Regional Operations Managers play a vital role in supporting the team by promoting collaboration across the company, sharing best practices, enhancing efficiency, and addressing challenges effectively.

Diverse group of ProLift Toyota operations support associates at a team meeting.
Support

Company-Wide Support And Best Practices

From service technicians to operations leadership, our team collaborates across the company to provide support and share best practices. This strategic approach to operations and its job roles ensures we identify efficiencies that benefit both our customers and associates.

Drive Efficiency And Your Career Growth