ProLift specializes in new, used and rental forklifts. Let us know about your forklift need! REQUEST QUOTE
Your forklift is being unloaded off the delivery truck. The dealer’s equipment specialist is also at your facility to ensure a successful arrival and answer questions. While it’s quicker to sign off on the delivery paperwork and get back to your daily tasks, now is also an opportunity to learn more about your forklift.
Forklift Operator Training
Regulation requires each forklift operator to receive initial training as well as refreshers every 3 years. For operators out of compliance, make a note to enroll them in a safety training class. If your company does not handle training internally, work with your equipment specialist to schedule training with the dealership or ask for vendor referrals. Operators must also receive refresher training if the forklift is a different model or manufacturer from your past or current fleet. Highlight unique features and how they affect operation. Lastly, perform a hands-on exercise on the new forklift with each operator.
Walk-Around
Ask your equipment specialist to perform a walk-around with your operators. This quick demo addresses every angle of the forklift, such as levers, safety features and the operator manual. A walk-around also provides an opportunity to remind operators about safe operation to reduce product damage and personnel injury.
- Review the warranty for your forklift to understand coverage and time frames. Asking questions about specific concerns and sharing past service issues will help you learn which situations qualify.
- If you have a Maintenance Manager or team of operators that oversee service needs, gather them to meet with the sales consultant to discuss pre-shift inspections and common safety hazards. Open the hood of the engine compartment to review the main drive components, oil level, air filter, fans and belts. With electric forklifts, discuss proper watering and charging of batteries. This review can also stretch to other forklifts in your fleet, helping your team to spot practices causing premature damage to the forklifts.
Know Your Team
Dealer support shouldn’t end with the forklift delivery. Review internal resources for future needs such as service, parts, rental, racking, etc. Record the 24-hour emergency line to post within your facility. Offer quick introductions of your team to the sales consultant.
Like the ordering process, the equipment delivery should provide information about your forklift and the dealership’s capabilities. Take advantage of the experience by sharing the knowledge of your equipment specialist with your team.
How can we help? ProLift provides new, used and rental forklifts. Contact us to speak with an equipment specialist!
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