Forklift Repair: What To Expect
When your forklift breaks down, you might wonder: Why did it stop running? How long will it be out of service? What will the repair cost?
Just like with a personal vehicle, diagnosing a forklift requires an in-person evaluation by an experienced technician, as it can't be done over the phone. Given the potential costs, it's crucial to trust your forklift dealer for an accurate and fair assessment. Learn what to expect requesting a technician be dispatched.
Customer Application
If you are not an active customer with a forklift dealer, you will be asked to complete a customer application. Your company will be set up with a customer account which is used for billing and approving future services.
Evaluation Fee
A service technician will be dispatched to your facility to perform a hands-on evaluation, troubleshooting the cause of the forklift breakdown.
Estimated Arrival
The dispatcher will inform you of the service technician's estimated arrival time. It's helpful to have someone at your facility available to guide the technician to the forklift that needs repair.
Forklift Evaluation
The service technician will provide a written evaluation of the forklift, detailing the immediate repair estimate and any additional concerns. If your repair timing is flexible, ask if the dealer offers flat-rate pricing for pick-up and evaluation at their facility or if a technician will be in your area soon. For urgent repairs, dispatching a technician is the fastest option. After receiving the evaluation and estimate, there is no obligation to proceed with the repair—it’s your choice whether to authorize it.
ProLift's service technicians are highly trained on Toyota forklifts and are equipped to service all makes and models. Contact our service team to have a technician dispatched for equipment repair.
